Warranty

Warranty Policy – Billiard Super Shop

Your Investment in Quality is Protected

Our Warranty Promise

At Billiard Super Shop, we stand behind every product we sell. Our comprehensive warranty program ensures your billiard equipment performs as expected, giving you peace of mind with every purchase. All warranties begin on the date of delivery and are backed by our Chicago-based customer service team.

Pool Table Warranties

Premium Pool Tables ($2,500+)

Lifetime Structural Warranty

  • Frame and leg construction guaranteed for life
  • Slate bed warpage protection (lifetime)
  • Joint and hardware defects covered

5-Year Component Warranty

  • Cushion rubber and rail assembly
  • Pocket leather and hardware
  • Finish and laminate surfaces
  • Professional installation guarantee

1-Year Cloth Warranty

  • Manufacturing defects in playing surface cloth
  • Premature wear under normal use
  • Color fading or material separation

Mid-Range Pool Tables ($1,000-$2,499)

10-Year Structural Warranty

  • Frame construction and stability
  • Slate bed integrity
  • Major hardware components

3-Year Component Warranty

  • Rails, cushions, and pockets
  • Finish and surface materials
  • Installation workmanship

6-Month Cloth Warranty

  • Material defects and premature wear

Entry-Level Pool Tables (Under $1,000)

5-Year Structural Warranty

  • Frame and leg construction
  • Playing surface integrity

1-Year Component Warranty

  • Hardware and accessories
  • Finish materials

Pool Cue Warranties

Professional Cues ($500+)

Lifetime Warpage Warranty

  • Guaranteed straight shaft for life
  • Free replacement if cue warps under normal use
  • Covers all premium hardwood cues

2-Year Component Warranty

  • Joint integrity and threading
  • Finish and inlay work
  • Tip installation (if pre-installed)

Mid-Range Cues ($100-$499)

5-Year Warpage Warranty

  • Shaft straightness guarantee
  • Manufacturing defect protection

1-Year Component Warranty

  • Joint and hardware
  • Finish quality

Entry-Level Cues (Under $100)

1-Year Manufacturing Warranty

  • Material and construction defects
  • Basic hardware components

Accessory Warranties

Billiard Balls

Aramith Premium Sets: 10-year warranty against chipping, cracking, or color fading Standard Ball Sets: 2-year warranty against manufacturing defects Economy Sets: 1-year limited warranty

Lighting & Electrical

LED Lighting Systems: 3-year warranty on fixtures, 5-year LED bulb guarantee Traditional Fixtures: 2-year electrical component warranty Installation Service: 1-year workmanship warranty

Game Room Furniture

Solid Wood Furniture: 5-year structural warranty, 2-year finish warranty Upholstered Items: 3-year frame warranty, 1-year fabric/leather warranty Cue Racks & Storage: 3-year warranty against defects

Cases & Bags

Hard Cases: 3-year warranty on construction and hardware Soft Cases: 2-year warranty on zippers and materials Travel Cases: 5-year warranty on wheels and handles

What’s Covered

Manufacturing Defects

  • ✅ Material flaws or poor workmanship
  • ✅ Hardware failure under normal use
  • ✅ Finish defects or premature wear
  • ✅ Structural integrity issues
  • ✅ Component malfunction

Professional Services

  • ✅ Installation workmanship (30-day guarantee)
  • ✅ Table setup and leveling accuracy
  • ✅ Cloth installation quality
  • ✅ Assembly errors or missing parts

Replacement & Repair

  • ✅ Free replacement of defective items
  • ✅ Professional repair services
  • ✅ Component upgrades when applicable
  • ✅ Labor costs for warranty work

What’s NOT Covered

Normal Wear & Tear

  • ❌ Cloth wear from regular play
  • ❌ Tip wear on cues
  • ❌ Ball wear from normal use
  • ❌ Finish dulling over time

Misuse & Abuse

  • ❌ Damage from improper use
  • ❌ Modifications or repairs by unauthorized persons
  • ❌ Exposure to extreme temperatures or moisture
  • ❌ Commercial/heavy-duty use (residential products)

Accidental Damage

  • ❌ Spills, burns, or stains
  • ❌ Pet or child damage
  • ❌ Moving or transportation damage
  • ❌ Natural disasters or accidents

Extended Warranty Options

Pool Table Protection Plan

Premium Protection (Additional 3 Years)

  • Extends all warranties by 3 additional years
  • Includes annual maintenance visit
  • Priority service scheduling
  • 50% discount on cloth replacement
  • Cost: 15% of table purchase price

Complete Care Package (Additional 5 Years)

  • Maximum warranty extension
  • Bi-annual professional maintenance
  • Free cloth replacement (once during extended period)
  • Complimentary re-leveling service
  • Cost: 25% of table purchase price

Cue Care Program

Professional Protection (Additional 2 Years)

  • Extended warpage warranty
  • Annual cleaning and maintenance
  • Tip replacement service (2 per year)
  • Cost: $99 for cues over $300, $49 for others

Warranty Claims Process

Step 1: Contact Us

📞 Phone: 1-800-BILLIARD (1-800-245-5427)
📧 Email: info@billiardsupershop.com
🕐 Hours: Monday-Friday 9 AM – 6 PM CST

Step 2: Provide Information

  • Order number and purchase date
  • Product model and serial number (if applicable)
  • Clear photos of the issue
  • Description of the problem

Step 3: Evaluation

  • Our warranty specialists review your claim
  • Most claims approved within 24-48 hours
  • Complex issues may require manufacturer consultation

Step 4: Resolution

For Approved Claims:

  • Replacement items shipped immediately
  • Repair services scheduled within 1 week
  • In-home service for pool tables when needed

Service & Support

Professional Service Network

  • Chicago Metro Area: Direct service by our technicians
  • Illinois/Midwest: Certified partner network
  • Nationwide: Authorized service providers
  • International: Remote support and local partnerships

Warranty Service Levels

Priority Service (Premium products): 48-hour response Standard Service (Mid-range products): 1-week response Basic Service (Entry-level products): 2-week response

Parts & Components

  • Genuine manufacturer parts used for all repairs
  • 90-day warranty on all warranty repair work
  • Expedited shipping for replacement components
  • Parts availability guaranteed for 10 years minimum

Manufacturer Warranties

Many products we sell include additional manufacturer warranties that run concurrent with our warranty:

Pool Tables

  • Brunswick: Additional manufacturer warranty
  • Diamond: Professional tournament table guarantee
  • Olhausen: Lifetime frame warranty program

Cues

  • Predator: Advanced shaft technology warranty
  • McDermott: Lifetime warpage guarantee
  • Viking: Premium construction warranty

Manufacturer warranties are in addition to our standard coverage

International Warranty Coverage

Worldwide Support

  • Warranty coverage applies globally
  • Remote diagnostic support available
  • Parts shipped internationally
  • Local service provider network when possible

International Considerations

  • Customer responsible for return shipping costs
  • Customs duties on warranty replacements may apply
  • Service response times may be extended
  • Some in-home services may not be available

Warranty Registration

Automatic Registration

All purchases are automatically registered in our warranty system when you complete your order. No additional registration required!

Benefits of Registration

  • ✅ Faster claim processing
  • ✅ Proactive service notifications
  • ✅ Extended warranty upgrade offers
  • ✅ Maintenance reminders and tips

Contact Warranty Support

Warranty Claims & Questions:
📧 Email: info@billiardsupershop.com
📞 Phone: 1-800-BILLIARD (1-800-245-5427)
📱 Text Support: Available for urgent issues

Service Scheduling:
📧 Email: info@billiardsupershop.com
📞 Phone: 1-800-BILLIARD ext. 2

Hours:
Monday-Friday: 9 AM – 6 PM CST
Saturday: 10 AM – 4 PM CST
Emergency Service: Available for premium customers

Frequently Asked Questions

Q: Does my warranty transfer if I sell my table?
A: Yes, our warranties are transferable to new owners with proper notification.

Q: What if I move? Does warranty still apply?
A: Absolutely! Your warranty follows your equipment anywhere in the world.

Q: Can I get warranty service if I didn’t buy installation?
A: Yes, though installation-related issues may not be covered if not professionally installed.

Q: How long do I have to report a problem?
A: Report issues as soon as discovered. Most claims must be filed within 30 days of discovery.

Q: Do you warranty used/refurbished items?
A: Refurbished items include a 90-day limited warranty covering major components.

Last updated: September 2025

Your satisfaction is our guarantee. When you choose Billiard Super Shop, you’re not just buying equipment – you’re investing in lasting quality backed by comprehensive warranty protection.