Small Items (Cues, Accessories, Balls):

• Standard Ground (5-7 business days)
• Expedited (3-5 business days)
• Express (1-2 business days)
• FREE Standard Shipping on all domestic orders over $150

Large Items (Pool Tables, Game Room Furniture):

• White Glove Delivery Service: Starting at $299
• Includes professional delivery, unpacking, assembly, and setup
• Appointment scheduled within 2-3 weeks of order

International Shipping:

• Economy International (3-7 days): Starting at $29.95
• Priority International (3-5 days): Starting at $49.95
• Express International (1-3 days): Starting at $79.95
• Pool tables require freight shipping – contact us for custom quote

Special Rates by Zone:

• Illinois and neighboring states: Standard rates
• East/West Coast: Add $5 to standard rates
• Alaska/Hawaii: Add $15 to standard rates

All delivery charges are calculated at checkout based on your location and items ordered. Remember – orders over $150 ship FREE within the United States!

We accept all major payment methods to make your purchase convenient and secure:

Digital Payment Options:

• PayPal
• Apple Pay
• Google Pay
• Zelle
• Venmo
• Chime
• E-Transfer

an many more.

Financing Options:

• Easy financing available on purchases over $500
• 0% APR promotional financing on qualifying purchases
• Multiple payment plan options available
• Instant approval for qualified customers

Delivery times depend on your location, shipping method, and product type:

• Processing Time: Ships within 1-2 business days
• Standard Ground: 5-7 business days
• Expedited: 3-5 business days
• Express: 1-2 business days

What exactly happens after ordering?

We’ve streamlined our process to keep you informed every step of the way:

Immediately After Your Order:

• Order Confirmation Email sent within minutes
• Payment Processing completed securely
• Order Number assigned for tracking
• Automatic Warranty Registration in our system

Within 24 Hours:

• Order Review by our fulfillment team
• Inventory Verification to ensure availability
• Quality Check scheduled for your items
• Shipping Method confirmed based on your selection

Processing Phase (1-5 Days Depending on Items):

• Small Items: Picked, packed, and quality inspected within 1-2 days
• Pool Tables: Assembly verification and pre-delivery inspection (3-5 days)
• Custom Items: Manufacturing timeline confirmed and communicated

Before Shipping:

• Final Quality Control – every item inspected
• Secure Packaging with protective materials
• Shipping Label created with tracking number
• Tracking Information emailed to you within 24 hours of shipment

For Pool Tables & Large Items:

• Delivery Scheduling – our team calls to arrange appointment
• Pre-Delivery Confirmation 24-48 hours before arrival
• Professional Installation Team dispatched with all tools and materials

After Delivery:

• Follow-Up Email with care instructions and warranty information
• Customer Satisfaction Survey to ensure you’re completely happy
• Ongoing Support – we’re here for questions, maintenance, and future needs

Stay Updated Throughout:

• Real-time order tracking on our website
• SMS notifications (if requested)
• Direct access to our customer service team
• Estimated delivery dates updated as needed

Yes! You’ll receive multiple documents to keep your records complete