We accept all major payment methods to make your purchase convenient and secure:

Digital Payment Options:

• PayPal
• Apple Pay
• Google Pay
• Zelle
• Venmo
• Chime
• E-Transfer

an many more.

Financing Options:

• Easy financing available on purchases over $500
• 0% APR promotional financing on qualifying purchases
• Multiple payment plan options available
• Instant approval for qualified customers

All transactions are secured with SSL encryption and fraud protection.

Which carrier do you ship with?

We partner with multiple trusted carriers to ensure reliable delivery and competitive rates:

Small Items (Cues, Accessories, Balls):

• FedEx – Primary carrier for standard and expedited shipping
• UPS – Alternative option for ground and express delivery
• USPS – Used for certain lightweight items and P.O. Box deliveries

Pool Tables & Large Items:

• Specialized White Glove Carriers – Professional furniture delivery services
• Regional LTL Freight – For oversized items requiring special handling
• Our Certified Installation Teams – Direct delivery and setup service

International Shipping:

• FedEx International – Express and economy worldwide service
• UPS Worldwide – Reliable international delivery
• DHL – Express service to select international destinations
• Freight Forwarders – For pool tables and large international shipments

Carrier Selection Based On:

• Your Location – We choose the most reliable carrier for your area
• Item Size/Weight – Different carriers excel with different products
• Speed Requirements – Express carriers for urgent deliveries
• Destination – Some carriers have better international networks

Tracking & Insurance:

• Full Tracking provided regardless of carrier
• Insurance Coverage included on all shipments
• Signature Required for high-value items
• Adult Signature required for certain products

We automatically select the best carrier for your specific order based on location, item type, and delivery speed. You’ll receive carrier information and tracking details once your order ships.

Absolutely! Your security is our top priority:

• SSL Encrypted Checkout – Your data is fully protected
• No Stored Payment Info – We never save your card details
• Fraud Protection on all transactions
• Secure Chicago Facility – Your orders are processed safely
• Privacy Guarantee – We never sell or share your information
• A+ Better Business Bureau Rating (where applicable)

Yes! You’ll receive complete documentation:

• Immediate Order Confirmation via email with receipt
• Detailed Invoice included with shipment
• Digital Copies available in your online account
• Business Invoices with tax details for commercial customers
• International Documentation for customs clearance

What are the delivery charges for orders from the Online Shop?

Small Items (Cues, Accessories):

• Standard Ground (5-7 days): $9.95
• Expedited (3-5 days): $19.95
• Express (1-2 days): $34.95
• FREE Shipping on orders over $150!

Pool Tables: White Glove Delivery starting at $299 (includes setup)
International: Economy starts at $29.95, varies by destination

How long will delivery take?

Small Items: Ship in 1-2 days, deliver in 5-7 days (standard)
Pool Tables: 1 weeks for white glove delivery and setup
Custom Orders: 2 week (timeline provided at order)
International: 3-7 days economy, 1-3 days express

All orders ship from our Chicago warehouse with tracking provided.

What exactly happens after ordering?

Immediately: Order confirmation email and payment processing
Within 24 Hours: Inventory check and quality inspection scheduled
Processing: Items picked, packed, and quality controlled (1-5 days)
Shipping: Tracking number sent, items en route to you
Pool Tables: Professional team contacts you to schedule delivery
After Delivery: Follow-up support and warranty registration

Do you ship internationally?

Yes, we ship worldwide from Chicago!

• Economy, Priority, and Express options available
• Pool Tables shipped via freight (custom quotes)
• Customs Documentation provided for all international orders
• Duties/Taxes are customer responsibility
• Worldwide Warranty Support included

What if my item arrives damaged?

We guarantee safe delivery:

• Document Damage with photos immediately
• Contact Us within 48 hours for fastest resolution
• Free Replacement shipped immediately
• No Return Required for damaged items
• Professional Assessment for pool tables
• Insurance Claims handled by us, not you

Are your products authentic/genuine?

100% guaranteed authentic:

• Authorized Dealer for all major brands
• Direct from Manufacturer sourcing
• Serial Numbers verified on all premium items
• Certificates of Authenticity provided when applicable
• Anti-Counterfeit Guarantee – fakes refunded 200%

How do I know which pool table size is right for me?

Room Size Guidelines:

• 7-foot table: Minimum 13′ x 16′ room
• 8-foot table: Minimum 14′ x 18′ room
• 9-foot table: Minimum 15′ x 19′ room

Free Room Planning Service – our experts help you choose the perfect fit!

What’s the difference between slate and non-slate tables?

Slate Tables: Professional playing surface, tournament quality, stays level permanently, higher cost Non-Slate: More affordable, lighter weight, good for casual play, may require periodic releveling

Our Recommendation: Slate for serious players, non-slate for recreational family use.

Can I try products before buying?

Chicago Showroom: Full selection available for hands-on testing
Cue Trial Program: Try premium cues at home (deposit required)
30-Day Return Policy: Most items returnable in original condition
Virtual Consultation: Video calls with product experts available

Installation & Setup

Do you install pool tables?

Yes! Professional installation is our specialty:

• White Glove Service – delivery, assembly, and setup
• Certified Technicians handle all installations
• Precision Leveling and cloth installation included
• Quality Testing before we leave
• 30-Day Installation Warranty on all work
• Nationwide Service Network available

Can I install the table myself?

Small Tables: Assembly instructions provided for 7-foot tables Large Tables: Professional installation strongly recommended DIY Risks: Improper setup voids warranty and affects play quality Tool Requirements: Specialized equipment needed for proper leveling

We recommend professional installation for best results and full warranty coverage.

What if I need to move my table later?

Professional Moving Service available:

• Disassembly and Reassembly by certified technicians
• Protective Transportation of slate and components
• Releveling and Testing at new location
• Cloth Replacement if needed during move
• Nationwide Network for moves anywhere in the US

What warranty do you offer?

Comprehensive warranty program:

• Pool Tables: Lifetime structural warranty on premium models
• Cues: Lifetime warpage warranty on quality cues
• Accessories: 1-10 year warranties depending on item
• Installation: 30-day workmanship guarantee
• International Coverage worldwide

Can I return items if I’m not satisfied?

30-Day Return Policy on most items:

• Original Condition required for return
• Return Shipping customer responsibility (except defects)
• Pool Tables: Custom return policy due to size
• Custom Items: Generally non-returnable
• Restocking Fee: May apply to special order items

What if I need warranty service?

Easy Warranty Claims:

• Contact: info@billiardsupershop.com
• Fast Response: Most claims approved within 48 hours
• Free Repairs/Replacement for covered issues
• In-Home Service available for pool tables
• Parts Guarantee: 10+ year parts availability

Complete Tracking Available:

• Tracking Number emailed within 24 hours of shipping
• Real-Time Updates on our website
• SMS Notifications available upon request
• Pool Table Appointments scheduled with advance notice
• Customer Portal for order history and status

Do you have a physical store I can visit?

Chicago Showroom & Warehouse:

• Full Product Display with tables set up for testing
• Expert Staff for personal consultations
• Installation Demonstrations available
• By Appointment – call ahead for best service
• Address: Contact us for location and current hours

Are your prices competitive?

Best Value Guarantee:

• Direct Relationships with manufacturers for better pricing
• No Middleman Markups – factory direct when possible
• Price Match Policy on identical products
• Volume Discounts for multiple items
• Financing Options make quality affordable

Do you offer financing?

Flexible Financing Options:

• 0% APR promotional financing available
• Multiple Payment Plans to fit your budget
• Instant Approval for qualified customers
• Business Financing available for commercial customers
• No Prepayment Penalties – pay off early anytime

Do you have sales or promotions?

Regular Promotions:

• Seasonal Sales throughout the year
• Email Subscribers get exclusive early access
• Bundle Deals on table and accessory packages
• Trade-In Programs for equipment upgrades
• Referral Rewards for customer recommendations