Shipping Policy – Billiard Super Shop

Delivering Quality Billiard Equipment Worldwide from Chicago, Illinois

Shipping Overview

At Billiard Super Shop, we’re committed to getting your billiard equipment delivered safely and efficiently, whether you’re across town in Chicago or across the globe. All orders are processed and shipped from our warehouse facility in Chicago, Illinois.

Domestic Shipping (United States)

Standard Shipping Options

Small Items (Cues, Accessories, Balls)

Standard Ground (5-7 business days): $9.95
Expedited (3-5 business days): $19.95
Express (1-2 business days): $34.95
Free Standard Shipping on orders over $150

Large Items (Pool Tables, Game Room Furniture)

White Glove Delivery Service: Starting at $299
- Professional delivery team
- Inside delivery to room of choice
- Unpacking and assembly included
- Debris removal
- Appointment scheduled within 2-3 weeks of order

Processing Time

Small items: Ships within 1-2 business days
In-stock pool tables: 3-5 business days processing
Custom/Special order tables: 4-8 weeks (we’ll provide specific timeline)

International Shipping

We proudly ship to customers worldwide! International shipping rates and delivery times vary by destination and package size.

International Shipping Options

Small Items (Cues, Accessories, Balls)

Economy International (3-7 business days): Starting at $29.95
Priority International (2-5 business days): Starting at $49.95
Express International (1-3 business days): Starting at $79.95

Large Items (Pool Tables)

Freight shipping available – Contact us for custom quote
Delivery time: 2-6 weeks depending on destination
Customer responsible for customs clearance and local delivery

Important International Notes

Customs & Duties: International customers are responsible for all customs duties, taxes, and brokerage fees imposed by their country
Documentation: We provide all necessary shipping documentation and declare accurate values
Restricted Items: Some destinations may restrict certain products – we’ll notify you if issues arise
Currency: All prices displayed in USD

Special Shipping Services

Pool Table Delivery & Setup

Our professional white glove service includes:

✓ Delivery to your game room
✓ Professional assembly by certified technicians
✓ Leveling and cloth installation
✓ Quality inspection and test play
✓ Removal of all packaging materials
✓ 30-day service warranty on installation

Cue Cases & Fragile Items

All cues shipped in protective tubes
Cases and delicate items receive extra padding
Signature required for deliveries over $500

Shipping Zones & Rates

Domestic Zones (US)

Zone 1 (Illinois, Indiana, Wisconsin, Iowa, Missouri): Standard rates
Zone 2 (Midwest/Central States): Standard rates
Zone 3 (East/West Coast): Add $5 to standard rates
Zone 4 (Alaska, Hawaii): Add $15 to standard rates

International Zones

Zone A (Canada, Mexico): Economy starts at $29.95
Zone B (Europe, Australia): Economy starts at $49.95
Zone C (Asia, South America): Economy starts at $59.95
Zone D (Africa, Remote locations): Contact for quote

Order Tracking & Communication

Tracking Your Order

Tracking numbers provided via email within 24 hours of shipment
Real-time tracking available on our website
SMS notifications available upon request
For white glove deliveries, you’ll receive appointment confirmation call

Order Updates

Order confirmation sent immediately after purchase
Processing notifications when your order is prepared
Shipping confirmation with tracking information
Delivery notifications and feedback requests

Shipping Restrictions & Limitations

What We Can Ship

✓ Pool cues and accessories
✓ Billiard balls and racks
✓ Table covers and lighting
✓ Game room furniture
✓ Pool tables (size restrictions may apply internationally)

Shipping Limitations

Some oversized tables may require LTL freight to remote locations
Certain countries restrict importing wooden products
Hazardous materials (some cleaners) cannot ship internationally
APO/FPO addresses available for small items only

Delivery Issues & Guarantees

Our Shipping Promise

Safe Delivery Guarantee: Items damaged in shipping are replaced at no cost
On-Time Guarantee: Domestic orders ship when promised or we’ll refund shipping costs
Professional Service: White glove deliveries performed by trained, uniformed technicians

What If Issues Occur?

Damaged Items: Photo document damage and contact us within 48 hours
Lost Packages: We work directly with carriers to locate missing items
Delivery Problems: Our customer service team resolves issues quickly
International Delays: We provide updates on customs or shipping delays

Contact Our Shipping Department

Questions about shipping rates or delivery?

📧 Email: info@billiardsupershop.com
🕐 Hours: Monday-Friday 9 AM – 6 PM CST, Saturday 10 AM – 4 PM CST

International Shipping Specialist:
📧 Email: info@billiardsupershop.com

Frequently Asked Questions

Q: Do you offer free shipping?
A: Yes! Free standard ground shipping on domestic orders over $150.

Q: Can I change my shipping address after ordering?
A: Contact us immediately. We can change addresses before processing, but cannot redirect packages once shipped.

Q: How much does pool table shipping cost?
A: White glove delivery starts at $299 for standard-size tables. Exact cost depends on your location and table size.

Q: Do you ship pool tables internationally?
A: Yes, via freight shipping. Contact us for a custom quote as rates vary significantly by destination.

Q: What if my item arrives damaged?
A: We guarantee safe delivery. Document any damage with photos and contact us within 48 hours for immediate replacement.

Last updated: September 2025

Questions? Our shipping specialists are here to help ensure your billiard equipment arrives safely and on time!